Terms and Conditions
The website is owned by EPJ DESIGN, Lindholmssti 2B, 9000 Aalborg, Denmark, vat.nr. DK36225971. All names, brands, trademarks and logos on the website are the property of EPJ DESIGN or its partners. All names, brands, logos, trademarks are protected by copyright and can only be used with permission from EPJ DESIGN.
These terms and conditions are subject to the laws of EU and Denmark and any dispute related to this website, its services or these terms and conditions shall be settled by the Maritime and Commercial Court of Denmark.
EPJ DESIGN apply all applicable EU rules and terms for webshops!
§ 1 Applicability
The following terms and conditions of purchase shall apply to all products found on this site (hereinafter products).
The terms and conditions may only be changed by means of written agreement between EPJ DESIGN, vat nr: DK36225971, email: firstname.lastname@example.org and the customer, unless otherwise specified below.
§ 2 Conclusion of a contract
With every purchase, the customer accepts the terms and conditions of purchase. Please read these terms and conditions carefully and familiarize yourself with the obligations and rights they contain. You will receive a copy of the terms and conditions together with your order confirmation via e-mail.
EPJ DESIGN reserves the right to claim that prices have been misprinted on the EPJ DESIGN online shop. A final and binding agreement between you and EPJ DESIGN has been concluded when your order has been accepted by EPJ DESIGN. EPJ DESIGN will send an order confirmation including deliverytime to you by email when the order has been accepted. The order receipt received immediately after submitting the order does not constitute an order confirmation. You are only allowed to purchase products at EPJ DESIGN online shop if you are a consumer, i.e. not a business customer.
At EPJ DESIGN, persons under the age of 18 years may only enter into a legal (cash) purchase agreement by way of their parents or another person, permitted to legally act on behalf of the minor.
EPJ DESIGN reserves the right to cancel the customer's order due to misprints, technical problems, delivery failure or similar situations. All prices include Danish value-added tax ('MOMS').EPJ DESIGN is not liable for delays or for non-performance due to force majeure.
For as long as a force majeure situation persists, EPJ DESIGN is relieved from performance of its obligations.
EPJ DESIGN reserves the right in relation to typing errors, pricing errors, changes to VAT and fees, sold out / out-of-stock products, and delivery failure on behalf of EPJ DESIGN suppliers.
§ 3 Property right
From the day of delivery or pickup, the customer holds the property rights to the products including all accessories, etc. that may be added to or replace parts of the products during the purchase agreement.
The customer is entitled to legally command over the products, accessories, etc. from the date of delivery or pickup.
§ 4 Terms of payment and fees
When you purchase at EPJ DESIGN, you can pay by quickpay or use bank transfer. quickpay accept the worlds most known creditcards, such as Maestro, MasterCard, Visa.
When you pay with your credit card to quickpay, EPJ DESIGN do not have access to your credit card information. EPJ DESIGN only get the money while your information stays with quickpay. We have chosen quickpay to ensure the best protection for our customers.
ALL PRICES INCLUDE 25% Danish VAT.
If your delivery address is within the EU, Danish VAT is mandatory!
For customers from all other destinations (outside the EU) EPJ DESIGN deduct 25% Danish VAT from the product price. Please note you may have to pay import fees and tax before pick-up or delivery. Import fees vary widely across the world, so please contact your customs office for further details.
Using creditcards, your payment is processed through quickpay. It is not possible for us to charge a higher amount than the one approved by you.If you have any questions regarding payment options, please don't hesitate to contact us: email@example.com or check out How secure is quickpay site?
Please note that some banks do charge an extra overseas transaction fee. This depends on the bank's policy and the fee is not issued by EPJ DESIGN. The overseas transaction fee will not be refunded by EPJ DESIGN. For more information, please contact your bank.
Upon dispatch, EPJ DESIGN issues the permanent transaction charges. This implies that you as the card holder no longer have the payment amount at your disposal once the order has been accepted. However, the payment amount will first be debited on the card holder's account, after the credit institute receives the payment order from EPJ DESIGN.
The payment of the order will be effected upon dispatch of the products from EPJ DESIGN. The amount due will be deducted from the customer's card by the time the products are dispatched from EPJ DESIGN warehouse. EPJ DESIGN cannot charge more than the amount approved by the customer upon purchase.
§ 5 Delivery options
EPJ DESIGN offers delivery worldwide. Delivery days is 6-10 working days and 3 - 5 weeks for custom products.
When the furniture arrive to the cargo hub or airport nearest to the delivery address, you will be contacted by the shipping company.
Be sure that YOU already paid the local taxes and/or import duties before delivery. These charges must be paid by you as the customer of the order. EPJ DESIGN has no control over these charges and can not be held responsible for any extra charges!
Any additional services required at delivery shall be individually arranged between you and the delivery company.
The costs for any additional services is to be borne by you and agreed in advance between you and the shipping company.
If you have any questions regarding delivery, please don't hesitate to contact us: firstname.lastname@example.org
Customer may also collect the products ordered directly at EPJ DESIGN. EPJ DESIGN reserves its right in relation to sold-out and discontinued products.
Please contact our customer service for additional information: email@example.com
EPJ DESIGN will normally indicate a delivery time at our website below each product. Delivery times indicated are subject to change due to external circumstances beyond EPJ DESIGN's control. In the event of changes or delays, the customer will be notified via e-mail or telephone.
EPJ DESIGN shall be under no liability for any delay to deliver the products within the timescale agreed upon.
The customer shall inspect the delivered products immediately on curbside upon receipt. In the event of product damage or deficiencies the customer shall without delay contact EPJ DESIGN via firstname.lastname@example.org
Any shipping damage must be informed and documented and written at the consigment note to justify the claim. At the same day as delivery to curbside, email@example.com need to receive a photo of the consignment note with your damage description written on.
If the customer refuses to accept delivery, e.g. by failing to be physically present at the agreed upon time and date, EPJ DESIGN shall be entitled to claim compensation as set out in EPJ DESIGN's fee rates and the general rules according to Danish law.
All items purchased at EPJ DESIGN are insured during transport. The risk shall pass entirely to the customer at the moment the product/products is/are delivered to curbside or when receiving the product/products at the airport (pickup).
On delivery of the order, the customer shall sign a delivery form, freight-note etc. to approving goods/packaging bear/bears no visible sign of damages or other deficiencies.
§ 6 Customer's responsibility
In addition to the customer's payment obligation, the customer shall assume the following responsibilities:
Notification to EPJ DESIGN shall be informed of any defects or shortcomings of the products at the moment the customer discovers them.
§ 7 Repairing
EPJ DESIGN shall be obliged to repair defective products, providing our inspection indicates that an original damage/defect exists, meaning that the product had already been damaged/defective before delivery to the customer took place.
All complaints must be filed within 2 years from delivery date or within the product's warranty period in order to oblige EPJ DESIGN to repair defective products. Complaints shall be filed within a reasonable period of time after the discovery of the damage. Complaints are considered timely if they are filed by the customer within a period of 14 days after discovery. Any shipping damage must be informed and documented at the consigment note to justify the claim. In the same day as delivery, firstname.lastname@example.org need to receive a photo of the consignment note with your damage description written on.
Under no circumstances shall EPJ DESIGN be obliged to repair product damage caused by the customer as a result of careless treatment, improper/wrong assembly and installation, deliberate damage (vandalism), etc. Further, EPJ DESIGN shall not be liable for any damage or failure caused by nature beyond its reasonable control.
EPJ DESIGN does at any time reserves the right to repair a damaged product before replacing it.
EPJ DESIGN shall under no circumstances be liable for any consequential damages no matter - whether this damage results from dysfunction of products, accessories, etc., from inadequate/faulty mounting/assembly and so forth - whether the damage results in scratch marks in the flooring, wall damage, loss of earnings, etc.
EPJ DESIGN's liability for damage of the customer, relatives, property, business associates etc. is restricted to damage caused by gross negligence on behalf of EPJ DESIGN, in addition to the responsibilities laid down in the common, mandatory liability rules. EPJ DESIGN does not cover indirect losses and consequential damage.
In case of damage of a third party, the customer shall immediately inform EPJ DESIGN and contribute to clarify the cause of damage. EPJ DESIGN shall have the right to inspect the damage.
§ 8 Returns
The deadline for returning products is 30 calender days, counting from the day of delivery.
If the customer wishes to return any products, the customer is obliged to inform EPJ DESIGN in writing to email@example.com within 14 calender days after delivery using this return form.
The product are to be returned to EPJ DESIGN no later than 30 calender days after delivery to the customer.EPJ || DESIGN Lindholmssti 2B 9000 Aalborg Denmark
Phone: +45 30242417
VAT nr: DK36225971
The customer is responsible for return shipment costs and delivery risk.
EPJ DESIGN does not cover return-shipping costs.
Products that are returned using freight collect are not being accepted. To maintain a 100% refund of the purchase price, the products have to be returned in original packaging and in same condition and quantity as received.
Used products or products that are no longer in their original packaging will be reduced in price!
What percentage of the amount we return, is determined on the basis of a specific assessment for the sales price of a comparable used product. Determining of the price reduction can be informed in advance by sending documentation of the used products, such as pictures including text description.
EPJ DESIGN will return the full or reduced amount of the product (according to above) no later then 14 calender days after receiving a documentation to firstname.lastname@example.org in form of a freightnote etc. that the product is returned to EPJ DESIGN.
If you have any questions regarding returns, please don't hesitate to contact us: email@example.com
§ 9 Personal data policy and transfer of personal data
With your first purchase, you as the customer are registered as EPJ DESIGN customer. The following personal information is registered: name, address, phone number and e-mail address. If you decide to add an alternative delivery address, it will be registered as well.
Information is kept for a minimum period of five years as required by law.
Responsibility for the data is held by:EPJ || DESIGN Lindholmssti 2B 9000 Aalborg Denmark
Phone: +45 30242417
VAT nr: DK36225971
If EPJ DESIGN discovers that information about the customer is incorrect or misleading, EPJ DESIGN reserves the right to correct or delete this information to ensure the procedure is carried out accurately from the start.
The customer is not obliged to provide EPJ DESIGN with the required information. However, in the event that the customer refuses to provide the required information, EPJ DESIGN is entitled to reject the customer's order.
At any time may the customer request a copy of their personal data registered at EPJ DESIGN.
The customer may file a complaint about how EPJ DESIGN processes Customer information at EPJ DESIGN or the Danish Data Protection Authority.
§ 10 Marketing communication
The email address EPJ DESIGN has received in connection with the customer's order at www.epj-design.dk will not be used by EPJ DESIGN or third part for marketing purposes.
The email address is only used for communication related to the given order.
§ 11 Right to complain
Customer has the option to file a complaint (which shall be submitted in writing) to firstname.lastname@example.org
The Consumer Ombudsmand - Carl Jacobsens Vej 35, 2500 Valby, Denmark- is responsible for the company EPJ DESIGN, which is primarily dedicated to selling products.
Danish right exclusively applies.